Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)
Location: Remote (EST time)
Duration: Long term
Overvi
ewThe Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standard
s.
Key Responsibilit
iesLead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileL
oftTranslate business requirements into scalable configuration solutions supporting commercial, field medical, MLR review, QA, and patient services workfl
owsConfigure objects, workflows, validation rules, security models, and integrations within regulated environme
ntsPartner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat
ionEnsure compliance with GxP,



21 CFR Part 11, and data governance standa
rdsSupport release management, deployments, and environment coordination across dev/test/p
rodPerform impact assessments and root cause analysis for production issues and system chan
gesCollaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report
ingDevelop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ suppo
rt)Mentor junior resources and contribute to best practices within managed services delivery mod
els
Required Qualificat
ions6+ years of experience in life sciences systems configuration or CRM/platform administra
tionHands-on expertise with Salesforce and/or Veeva (CRM, Vault, PromoMats, MedCo
mms)Experience supporting regulated environments (GxP, validation, audit readin
ess)Strong knowledge of configuration best practices (no/low-code) vs. customiza
tion

📌 CRM Configuration (Ciudad de México)
🏢 InfiCare Staffing
📍 Ciudad de México