Responsibilities
- Evaluate Inbound/Outbound/Side by Side calls/claims/interactions/chats/emails
- Provide Feedback/Coaching according to company standards.
- Identify and remedy defects within the production process.
- Mentoring: Transfer Knowledge & Skills
- Lead Quality Talks for new hires and cross trainees.
- Participate & lead call listening/calibration sessions.
- Provide Support for New Hires during OJT.
- Floor Support – Floor Walking (When applicable)
- Attend and participate in all appropriate meetings.
- Ensure user expectations are met during testing process
- Assist in investigating and correcting quality-related issues (Complaints & CSAT)
- Provide proactive recommendations and offer corrective actions to ensure quality.
- Assist in the implementation of Ops policies, procedures, quality systems and programs.
- Participate in all regulatory, third party and customer audits and inspections.
- Maintain a fair and professional attitude.




- Perform other duties as directed by the Quality Department Management (AD HOC)

Requirements
- University/ College (Desirable)
- Advanced English level
- Windows Office knowledge: Word, Excel, PowerPoint
- Experience: Audits / Test / Risks /Sampling – 1.5 years
- Specialized knowledge (Desirable)
- LSS White Belt/Yellow Belt/Green Belt – SQL – Tableau
- Car Insurance – Policies & Regulations

Benefits
- Competitive weekly salary
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 QA Analyst (Tijuana)
🏢 Confie TA Admin
📍 Tijuana