The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. You Have SOW & Account Governance Experience: 5+ years of sales leadership experience, with proven success acting as a Supplier Operations Lead/Manager managing client-facing Statements of Work (SOWs), MBR/QBR delivery, and contract SLAs in a BPO or outsourced environments. High-Touch Client Relationship Management: Demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.



Operational Oversight & Escalation Handling: Proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and SLA improvements. B2B/Coportate Sales experience: 2+ years (desirable). Education: Bachelor's Degree in Business Administration or a related field. Communication Skills: Proficient in English (C1), with exceptional verbal and written communication abilities. Sales Methodology Expertise: Strong knowledge of High Performance Selling methodologies, complemented by advanced leadership, coaching, and people management skills. You Will Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help

📌 Sr. Sales Manager (Ciudad Nezahualcóyotl)
🏢 Confidential
📍 Ciudad Nezahualcóyotl