About the Company FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Join FedEx and support Sales Operations across the U.Are you passionate about solving complex operational challenges, working with international teams, and delivering an outstanding customer experience? We're looking for a Sales Operations Resolution Representative to join our Sales Operations Resolution Team (SORT) , where you'll play a key role supporting sales teams across the United States and Canada , helping resolve operational issues, improve customer satisfaction, and contribute to strategic business initiatives.
Resolve operational and customer issues related to deliveries, pickups, and service interruptions.
✅ Partner with Sales, Customer Success, and cross-functional teams to provide timely solutions.
✅ Support strategic projects,



including Network 2.0 initiatives .
✅ Help improve customer experience by identifying trends and recommending process improvements.
✅ 2+ years of experience in Customer Service, Customer Experience, Sales Support, or Operations Support .
✔️ Proficiency in Microsoft Office.
✔️ Advanced English (spoken and written) .
✔️ Bachelor's degree is a plus.
Be part of a integral company recognized for its culture and innovation.
Gain exposure to strategic projects and international stakeholders.
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FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.

📌 Bilingual Customer Service Associate (Ciudad Nezahualcóyotl)
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📍 Ciudad Nezahualcóyotl