The idóneo candidate has a strong background in personal injury case management, excellent leadership and coaching skills, and the ability to thrive in a fast-paced, remote environment.

Schedule: Full-Time (40 hours per week)
Hours: Monday-Friday, 8:30 AM to 5:00 PM EST
Location: Remote

Key Responsibilities
Team Training & Development
- Train and onboard newly hired Case Managers.
- Provide ongoing coaching, guidance, and development for existing team members.
- Reinforce best practices, firm procedures, and quality standards.
- Serve as a subject matter expert for case management processes and workflows.

Quality Assurance & Case Auditing
- Conduct routine audits of active case files to ensure accuracy, compliance, and proper documentation.
- Review individual cases and team performance to identify areas for improvement.
- Ensure adherence to firm policies, procedures, and quality standards.
- Escalate issues and provide recommendations for corrective action when necessary.

Performance Monitoring & Operational Support
- Review KPI reports, scorecards,



and operational metrics to monitor team performance.
- Identify overdue tasks, bottlenecks, and workflow issues.
- Hold team members accountable for meeting productivity and quality expectations.
- Assist leadership in implementing performance improvement initiatives.

Workload Management
- Help coordinate staffing and workload distribution across case management pods.
- Assign floaters and support resources to teams experiencing increased workloads.
- Ensure proper case coverage and operational efficiency across the department.

Process Improvement
- Identify workflow inefficiencies and recommend process enhancements.
- Assist with maintaining and updating shared resources, including provider directories and internal databases.
- Support special projects and operational initiatives aimed at improving team performance and client outcomes.

Required Qualifications
- Minimum 3 years of Personal Injury Case Management

📌 Lead Case Manager (México)
🏢 Solvo Global Careers
📍 México