ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
On-Call: Rotating after-hours emergency support — approximately 1 week per month
About the Role
At Pavago, we’re hiring an ISP Network Support Engineer for one of our clients to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role. You’ll work directly with live network infrastructure across fiber, fixed wireless, bonded WAN, Starlink, and SD-WAN deployments, troubleshooting complex connectivity issues and maintaining reliable, high-availability services.
You’ll work hands-on with technologies including MikroTik RouterOS, Peplink SpeedFusion, BGP, OSPF, Cambium, Ubiquiti, Siklu, Aviat, and enterprise wireless infrastructure.
This role is particularly well suited to someone with hands-on ISP, WISP, FTTH, or MSP experience who is comfortable troubleshooting production networks while communicating directly with customers.
What You’ll OwnCustomer Network Support & Troubleshooting
- Diagnose customer issues involving:
- - Connectivity and outages
- Latency and packet loss
- Routing instability
- VoIP and call-quality problems
- WAN and failover performance
- Troubleshoot bonded WAN, SD-WAN, VPN, VLAN, and wireless connectivity issues.
- Support routers, firewalls, and Customer Premise Equipment (CPE).
- Investigate issues across multiple layers rather than simply escalating tickets.
- Document troubleshooting steps, root causes, and configuration changes.
- Communicate technical findings clearly to business customers.
- Advise customers on redundancy, failover, and network optimization.
- Participate in rotating after-hours emergency support.
ISP Network Operations
- Monitor and maintain:
- - Edge routing infrastructure
- Wireless backhaul systems
- Bonded WAN infrastructure
- Core ISP services
- Provision
📌 ISP Network Support Engineer (México)
🏢 Pavago
📍 México