WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Principal Associate SRE

We're building a Site Reliability Engineering center in Mexico City and hiring Principal Associate SREs to join one of our founding teams. You'll work on payment-critical systems across the Discover Network, Diners Club International, and PULSE - contributing to settlement reliability, alert quality, observability, and automation that directly impacts millions of transactions daily.

This is a ground-floor opportunity. You'll be part of the first cohort of engineers in CDMX, working alongside experienced SRE leaders to build the operational muscle that allows Mexico City to own reliability outcomes independently. Depending on team placement, you'll focus on one of the following areas:
- Settlement - ensuring batch settlement cycles complete accurately, on time, and in compliance with regulatory requirements across domestic credit/debit and international cross-border networks
- Alert Signal & Observability - reducing alert noise, building automated severity classification,



and creating customer impact dashboards that make incident response faster and more decisive
- Reliability Automation & Platform Convergence - building automated runbooks, driving Capital One platform adoption, and developing AI-powered remediation workflows

What You'll Do
- Build and maintain reliability tooling - observability dashboards, automated alerts, runbooks, and remediation scripts that reduce toil and improve mean time to recovery
- Develop automation solutions - using Python, Java, and shell scripting to eliminate manual operational processes, from certificate rotation to compliance artifact generation
- Troubleshoot and debug complex production issues - diagnose failures across distributed systems spanning on-prem data centers and AWS, identify root causes, and implement durable fixes
- Contribute to observability - configure and tune monitoring in Datadog and Observe, build dashboards

📌 Principal Associate SRE (Ciudad de México)
🏢 Capital one
📍 Ciudad de México