Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
- Make 100+ outbound collections calls daily to customers with past-due balances.
- Follow up consistently through phone and email.
- Secure:
- - Payments
- Payment commitments
- Clear resolution timelines
- Navigate gatekeepers and connect with appropriate decision-makers.
- Handle payment objections professionally and confidently.
- Maintain consistent follow-up until accounts are resolved.
- Prioritize accounts based on aging, balance, and collection status.
Billing Issues & Dispute Resolution
- Investigate issues preventing payment, including:
- - Billing discrepancies
- Invoice disputes
- Missing information
- Payment delays
- Identify the root cause of outstanding balances.
- Coordinate with internal teams to resolve billing issues quickly.
- Keep customers informed throughout the resolution process.
- Ensure disputed accounts remain actively managed rather than falling through the cracks.
CRM & Account Management
- Maintain accurate account records in Salesforce or similar CRM systems.
- Document:
- - Outbound calls
- Emails
- Customer responses
- Payment commitments
- Case updates
- Follow-up dates
- Maintain clear visibility into every active collectio
📌 Collections Specialist (México)
🏢 Pavago
📍 México