I'm helping Soutec LLC find a top candidate to join their team full-time for the role of Level 3 Engineer.
You will drive infrastructure reliability and mentor technical teams to deliver impactful solutions.
Compensation:
Provide your expected compensation while applying.
Location:
Remote (for Mexico, Colombia, Ecuador, Argentina, Peru, Chile, Venezuela, Paraguay, Costa Rica residents)
Mission of Soutec LLC:
"The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment."
What makes you a strong candidate:
- You are an expert in IT infrastructure.
- You are proficient in Warehousing, Technical maintenance, Technical documentation, Standard operating procedures (SOP), Root cause analysis, PowerShell.
- English - Fully fluent

Responsibilities and more:
The Level 3 Engineer provides advanced technical expertise across infrastructure, systems, and client environments, acting as a senior escalation point for complex support issues. The role involves working directly with customers, internal teams,



and partners to design, implement, troubleshoot, and optimize hardware and software solutions, balancing hands-on execution with customer communication and service reliability. This is a full-time role that requires participation in an on-call rotation and may require travel to customer sites.
Responsibilities:
- Serve as the primary escalation point for Pod Leads after Level 1 and Level 2 troubleshooting has been exhausted.
- Provide advanced installation, configuration, support, and maintenance for physical and virtual servers, storage, routing, switching, and firewall platforms.
- Configure, administer, and optimize desktops, servers, and enterprise services such as Active Directory, DNS, DHCP, IIS, email, and authentication systems.
- Diagnose system, network, and application issues.
- Identify root causes and implement long-term, scalable solutions.
- Manage and prioritize multiple tickets,

📌 Level 3 Engineer (México)
🏢 Emma of Torre.ai
📍 México