Case Management Team Lead & Operations Supervisor
Pre-Litigation Operations, Team Performance & Financial Results
Guadalajara, Jalisco, México
On-Site
Full-Time
Lead the Frontline. Strengthen Case Outcomes. Drive Financial Performance.
Legal Management Group is seeking an operationally driven Case Management Team Lead & Operations Supervisor to oversee, develop, and scale our in-office Case Management team supporting Farahi Law Firm.
This is a frontline leadership position combining hands-on case management, team coaching, operational oversight, and financial accountability. You will serve as the primary escalation point for complex client and case issues while ensuring that pre-litigation workflows, medical treatment, and case development align with the firm's broader litigation strategy.
The position follows a phased leadership model. Initially, you will manage a personal caseload of up to 30 active files while establishing strong operational standards. As the team expands and performance stabilizes, you will transition into a fully managerial role focused on team strategy,



pipeline optimization, revenue performance, and operational leadership.
Why This Role Matters
Strong case management directly influences client satisfaction, case value, settlement velocity, and financial performance.
In this role, you will ensure Case Managers have the training, structure, accountability, and frontline support needed to move cases forward effectively. Your leadership will help maintain treatment continuity, strengthen case development, reduce operational errors, and support successful settlements.
Compensation & Benefits
- Twice a month, USD salary compensation
- Leadership performance bonus opportunities
- Career advancement within a rapidly growing organization
- Professional leadership development and ongoing training
- Collaborative, high-performance work environment
- Modern office located in Guadalajara's premier financial district

What You'll Do
Pre-Litigation Strateg

📌 Case Manager Team Lead (Jalisco)
🏢 Legal Management Group
📍 Jalisco