Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an energetic, detail-oriented Salesforce Business Analyst to join our Project Management Office within the Salesforce Center of Excellence (COE) team.

In this highly collaborative role, you will be a critical partner to our Technical Project Managers (TPMs), Product Managers (PMs), and Business Stakeholders. You will gather, refine, and document requirements while providing essential support to ensure project success and drive our technology roadmap forward.

What You’ll Do
- Collaborate with stakeholders to gather, clarify, and document project requirements, ensure requirements are well-defined, measurable, and aligned with project objectives and maintain requirements traceability and manage requirement changes throughout the project lifecycle
- Maintain and update project schedules, timelines,



and dependencies
- Monitor critical path items and flag potential delays proactively
- Ensure accurate tracking of milestones and deliverables and maintain accurate project records and audit trails
- Manage project documentation, templates, and centralized repositories
- Prepare and distribute project status reports, meeting minutes, and communications
- Assist TPMs in day-to-day project execution and progress monitoring
- Provide data analysis and reporting to support decision-making
- Identify process improvements and bottlenecks

What We’re Looking For
- 2+ years of project management, business analysis, or administrative support experience
- Demonstrated experience with requirements gathering and documentation
- Proficiency with Jira or similar project management tools
- Strong organizational and analytical skills
- Excellent written and verbal communication abilities
- Proficiency wit

📌 Technical Business Analyst (Ciudad de México)
🏢 American Express Global Business Travel
📍 Ciudad de México