The Major Account Manager is responsible for managing and growing a portfolio of high-value strategic accounts. This role is a trusted advisor to customer executives, accountable for customer success, retention, renewal, and profitable expansion of services. The Major Account Manager coordinates cross-functional teams to deliver measurable business outcomes and ensure long-term relationships.

Key responsibilities
- Own a portfolio of major enterprise accounts: serve as primary commercial and relationship owner.
- Develop strategic account plans aligned to customer business objectives and company goals.
- Drive revenue growth through renewals, upsell, cross-sell and expansion opportunities.
- Identify and qualify new opportunities within assigned accounts; build and manage opportunity pipeline.
- Lead executive-level engagement, including regular business reviews and strategic planning sessions.
- Coordinate delivery, professional services, support, product and finance teams to ensure successful contract execution and high customer satisfaction.




- Negotiate commercial terms and contract renewals ensuring profitable outcomes.
- Track account performance and health; proactively resolve risks and escalate where needed.
- Maintain accurate CRM records, forecasts and activity reports.
- Act as customer advocate inside the company; feed market and customer insights to product and marketing teams.
- Represent the company at customer events, industry conferences and executive briefings as required.

Key performance indicators (KPIs)
- Net revenue retention (NRR) / renewal rate
- Account growth / upsell revenue
- Annual recurring revenue (ARR) from portfolio
- Customer satisfaction (CSAT/NPS) or equivalent
- Sales pipeline coverage and forecast accuracy
- Deal cycle time and margin on renewals/expansions
- Churn rate and at-risk account resolution time

Required Qualifications & Experience
- Bachelor’s degree in Business, Supply Chain, Logistics, Engineering or related field

📌 Major Account Manager (Miguel Hidalgo)
🏢 Blue Yonder
📍 Miguel Hidalgo