WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSr. Manager, Associate Relations

Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business toassist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities.

The Associate Relations Consultant provides consultation to internal associates on HR policies andmay resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities:
- Investigate and resolve manager and associate issues
- Resolve manager and associate issues by acting as a coach and providing guidance
- Help people leaders associates, and business leaders reconcile conflicts and disputes
- Ensure all associates have an objective and knowledgeable resource at their disposal towork through challenging employment, performance and policy issues
- Partner with other departments such as Legal, Benefits,



Office of Corporate Investigationsand Security Operations ensure legal and regulatory compliance while identifying solutions
- Investigate and resolve formal employment complaints including harassment, discrimination,wrongful termination, etc.
- Review departmental case data to identify trends and recommend action plans for businessunits to implement
- Partner with the line of business HR Business Partners to enhance people leader capabilities
- Review policies and procedures that support the associate experience
- Act as role model and champion for Capital One values
- Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills
- Knowledge of employment law and employment practices

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply

📌 Sr. Manager, Associate Relations (Ciudad de México)
🏢 Capital One National Association
📍 Ciudad de México