Position Objective
- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT
- application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNow
- ensuring timely resolution and effective communication with business users across regions.
- Ensures that proposed solutions are aligned with business strategies, comply with global IT standards, architecture
- & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes.

Position Objective
- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT
- application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNow
- ensuring timely resolution and effective communication with business users across regions.
- Ensures that proposed solutions are aligned with business strategies,



comply with integral IT standards, architecture
- & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes.

Role & Responsabilities
- Act as the primary point of contact for business users to capture IT application requests across regions.
- Analyze business needs to identify real problems, objectives and value drivers.
- Challenge and refine requests to ensure alignment with business strategy and IT roadmaps.
- Translate business requirements into clear functional requirements, user stories and acceptance criteria.
- Ensure requirements are complete, consistent, traceable and prioritized.
- Propose functional solutions aligned with approved tools, platforms and enterprise architecture standards.
- Assess solution options considering value, scalability, cost, risk and global reuse.
- Ensure solutions comply with IT governance, security, data and compliance policies.
- Collaborate with ot

📌 SAP Business Analyst (Santiago de Querétaro)
🏢 Brp
📍 Santiago de Querétaro