About The Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. They work different shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members.
- Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
- Call First: Make calls to facilities and carriers to resolve escalations quickly
- Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
- Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
- Prioritize:



Make decisions about which issues to resolve next based on level of urgency
- Evolve: Adapt with and to a team that continuously changes
- Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Schedule: Fulltime - 4x4
Job Type: Onsite
Salary Type: Salary
Req: #2162
What the candidate will do
- Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
- Call First: Make calls to facilities and carriers to resolve escalations quickly
- Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
- Communicate: Provide carriers/customers with prompt updat

📌 Customer Support Specialist II 4x4 (Monterrey)
🏢 Uber Freight
📍 Monterrey