Technical Support Associate 2 - Mexicali
- Full-time
- Shift: Day
- Ways of Working: Onsite - This job is fully onsite.
- Employee Type: Employee
- Global Job Level (HCM): Professional 1 (5)

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a integral leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.




If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Primary Function of the Position
The Technical Support Associate provides frontline phone support for daVinci systems by managing low-complexity technical inquiries and troubleshooting, completing required documentation in CRM, and performing system log reviews. This role focuses on initial triage and defined support activities, escalating all complex, ambiguous, or judgment‑based issues to the appropriate Technical Support teams.
- Handle inbound Field Service and non-intraoperative technical support calls routed through designated phone and intake channels.
- Resolve issues using documented knowledge base articles and defined resolution workflows.
- Accurately document troubleshooting and resolutions from Field Service interactions within CRM.
- Perform daVinci system log reviews using established criteria, documenting findi

📌 Technical Support Associate 2 (Mexicali)
🏢 Intuitive
📍 Mexicali