Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary





You are here to lead a new chapter of operational maturity and customer support excellence for Acuity’s Order Support team. As a Manager, you’ll take full ownership of a front-line team that serves customers across the United States. You’ll refine our operational processes, raise the bar for how we serve customers, and act as the escalation point for two of our highest-volume, most complex regions. This is a leadership role built for action. You’ll manage the daily rhythm of support while also stepping into escalations, contributing to cross-functional initiatives, and helping evolve the systems, tools, and expectations that define our team. You’ll serve as a mentor, a problem-solver, and a driver of accountability for your team. More than a people manager, you’re a catalyst for clarity, energy, and progress. You bring structure where it’s needed and push for excellence in how we communicate, deliver, and lead. Because the two regions you anchor stay busy well into the weste

📌 Manager Customer Care (Monterrey)
🏢 Acuity
📍 Monterrey