Description

The Logistics 3PL Carrier Sales Associate (CSA) will be responsible for establishing, expanding, and maintaining relationships with quality carriers for North America. This role involves sourcing new carriers, managing a strong carrier network, negotiating rates, and ensuring timely and efficient transportation services to deliver a positive end-to-end experience for our clients. An adecuado candidate will have strong communication skills and professional grit to succeed in a fast-paced environment managing multiple tasks simultaneously.

Duties and Responsibilities
- Relationship Management: Build and maintain relationships with carriers, dispatchers, and load planners for North America. Maintain constant contact with carriers to secure additional truck capacity and manage existing business. Act as a primary liaison between drivers and customers to resolve issues and ensure satisfaction.
- Carrier Sourcing and Procurement: Identify, source, and procure new carrier relationships to expand the carrier network for North America.



Utilize TMS and other software tools to make informed carrier selection and load assignment procurement decisions. Ensure accurate completion of assigned loads, including coding of accessorial charges. Negotiate rates and service agreements for both spot and dedicated business.
- Service Excellence: Manage the carrier network to ensure high service levels and customer satisfaction. Strategically match available carrier equipment with open loads to maximize efficiency. Track and monitor shipments to ensure on-time delivery. Promptly and effectively address, research, and resolve any transportation needs or issues.
- Expectation Management: Confirm that each partner carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch. Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable commun

📌 Carrier Sales Associate (Monterrey)
🏢 RJ Logistics
📍 Monterrey