Job Summary
Looking for a role that challenges you while making an impact on products people use every day?

IFF is a integral leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences:
Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in
Polanco, Mexico City (hybrid role)
. Be part of a collaborative, strategic, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference
- Receive and process customer orders, ensuring accuracy, completeness, and timely execution
- Manage customer inquiries and complaints, providing effective and professional resolutions
- Maintain ongoing relationships with assigned customers and internal sales teams
- Act as a key communication bridge between customers, sales, and operations




- Monitor order status and proactively address potential issues or delays
- Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making
- Ensure compliance with internal processes, service levels, and customer expectations
- Support continuous improvement initiatives to enhance service efficiency and customer satisfaction

What Makes You The Right Fit
- Previous experience in Customer Service, Order Management or Supply Chain roles
- Strong communication skills with the ability to manage internal and external stakeholders
- High level of attention to detail and problem-solving capabilities
- Ability to prioritize tasks and manage multiple requests simultaneously
- Customer-oriented mindset with strong interpersonal skills
- Analytical thinking and sound judgment in handling complex situations
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools

How Would Yo

📌 Senior Customer Service Representative (Ciudad de México)
🏢 Iff
📍 Ciudad de México