? What You'd Do:
- Build and enforce release
governance models, calendars, and policies across a multi-domain environment; manage change classification (Standard, Normal, Emergency) and release types (Major, Minor, Hotfix) with consistency and rigor.
- Bridge Build, Operations, and DevOps teams
, map dependencies, resolve conflicts, bundle changes strategically, and align business needs with technical constraints.
- Lead CAB meetings, Go/No-Go reviews, and release readiness assessments
; secure approvals and maintain comprehensive release documentation.
- Own the full change and release lifecycle
(intake to closure), ensuring quality gates, risk assessments, and testing standards are met before deployment.
- Monitor
live deployments,
coordinate
incident response,
oversee
rollbacks, and
partner
with Incident Management to resolve failures quickly.
- Collaborate with DevOps on CI/CD reliability and governance alignment
; drive automation to eliminate manual risk and accelerate delivery.
- Define KPIs/KRIs (
change failure rate, release success rate), build leadership dashboards,



and lead retrospectives to continuously improve processes and execution.
- Ensure operational readiness
through runbooks, SLAs, support handoffs, and knowledge transfer before and after each release.

? What We're Looking For:
- Bachelor's degree
in Computer Science, Software Engineering, Systems Engineering, or related field.
- Advanced English
(C1/C2) for daily communication.
- 5+ years in Release, Change Management, or ITSM roles
; experience in transversal, multi-domain environments spanning digital and retail operations is adecuado.
- Strong
ITIL
(v3/v4) foundation, particularly Change, Release, Incident, and Problem Management, with hands-on experience in
ITSM tools
(ServiceNow, Jira Service Management, Remedy).
- Proven cross-functional influence
: skilled at stakeholder communication, CAB facilitation, executive-level reporting, and translating technical risk into business impact.
- Risk-

📌 Release Manager (Ciudad de México)
🏢 LaPieza
📍 Ciudad de México