Job Description
About Us:
At Zendesk, we are committed to delivering exceptional customer experiences through our innovative solutions. We are excited to expand our team with a Product Led Growth Sales Specialist who thrives in a fast-paced environment and is passionate about engaging with customers. If you are eager to contribute to a growing team and make a significant impact on customer journeys, we want to hear from you

Role Overview
As a Product Led Growth Sales Rep, you will be at the forefront of our customer engagement strategy, primarily handling inbound inquiries from new and existing customers. Your role will involve providing exceptional support via chat and email, while also leveraging calls when necessary to create customer delight. This position is designed for individuals who are excited by targets and see this role as a stepping stone into sales, marketing, or product management. You will collaborate closely with a team of traditional sales professionals, complementing each other's efforts to optimize customer experiences and drive growth.





Please note we are advertising this role proactively as part of planned growth in our Digital Segment

What You Will Be Doing
- Customer Engagement: Work directly within our Zendesk solution to respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication.
- Value Articulation: Help both prospects and customers see the value in Zendesk’s solutions, guiding them through their purchasing journey and assisting in informed buying decisions.
- Proactive Follow-Up: Proactively follow up on all queries to ensure satisfactory resolution of 100% of inquiries owned by the team, championing our service to achieve high CSAT scores.
- Expertise Development: Become a product expert, articulating the benefits of Zendesk products and serving as the voice of our customers by providing valuable feedback loops to teams in Product, Revenue Operations,

📌 PLG Sales Representative (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México