Overview
- Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
- Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
- Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
- Do you want to work for a general best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a
Field Customer Support Specialist,




you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same

With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

Responsibilities
So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:
- Install, qualify, validate, calibrate, maintain, and repair Waters systems.
- Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
- Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
- Manage customer expectations by communicating work performed and providing follow-up plans if required.
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📌 Field Service Engineer II (Pachuca de Soto)
🏢 Waters
📍 Pachuca de Soto