Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a general scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description
Position Summary
As a Sales Support Representative, you will provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks.

You will report to the Team Lead, North America Sales Support.

Your Responsibilities




- Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include:
- Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues
- Assistance with coordinating service calls
- Assistance with tech support escalations
- Assistance with complex quality issue coordination
- Assistance with complex LCS issue resolution
- Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include:
- Guidance on product substitutions
- Concessions support and collaboration with Customer Care
- Guidance on software portal Issues
- Assistance with requests for information and form submissions
- Guidance on the advanced order notification process
- Guidance on or coordination of CustomerFirst complaint process
- Guidance on general Salesforce q

📌 Sales Support Representative (Ciudad de México)
🏢 Rockwell Automation
📍 Ciudad de México