Position Summary

The Facilities & Project Manager oversees facilities and workplace coordination while building internal process management functions. This role documents operational workflows across departments, audits processes against internal standards and client requirements, and drives continuous process improvements. Additionally, this position supports compliance efforts through evidence collection and data population for audit frameworks.

Responsibilities:
- Manage facilities tickets routine, maintenance physical access, administration, workstation, allocations, and asset inventory.
- Report monthly facilities volume resolution time and recurring issue trends.
- Conduct departmental audits against internal standards and client SLAs to verify operational compliance.
- Build and maintain standard operating procedures, map workflows, and manage a process improvement backlog.
- Collect SOC 2 evidence, maintain physical security logs, and assist with audit reviews and vendor documentation.
- Prepare site logistics for client visits,



coordinate workstation readiness for operational ramps, and track facilities invoices and vendor renewals.

Requirements:
- Three or more years of experience in business process improvement internal audit quality assurance operations coordination or facilities management.
- Professional working proficiency in written and verbal English.
- Demonstrated experience documenting and mapping processes clearly for organizational use.
- Experience working within a ticketing or work order management system.
- Comfort gathering information from departments outside direct reporting lines.
- Proficiency with Google Workspace or Microsoft Office equivalents.
- Onsite availability in Monterrey Mexico.
- Analytical curiosity and ownership mindset with strong problem solving capabilities.
- Strong documentation instincts and audit mindset to verify rather than assume operational data.
- Diplomatic persistence and sound judgment on escalation manag

📌 Facilities & Project Manager (Monterrey)
🏢 Amalga Group
📍 Monterrey