Job Summary
Looking for a role that challenges you while making an impact on products people use every day?
IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.​
The role is based in Polanco, Mexico City (hybrid role). Be part of a collaborative, strategic, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
Receive and process customer orders, ensuring accuracy, completeness, and timely execution
Manage customer inquiries and complaints, providing effective and professional resolutions
Maintain ongoing relationships with assigned customers and internal sales teams
Act as a key communication bridge between customers, sales, and operations




Monitor order status and proactively address potential issues or delays
Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making
Ensure compliance with internal processes, service levels, and customer expectations
Support continuous improvement initiatives to enhance service efficiency and customer satisfaction
What Makes You the Right Fit
Previous experience in Customer Service, Order Management or Supply Chain roles
Strong communication skills with the ability to manage internal and external stakeholders
High level of attention to detail and problem-solving capabilities
Ability to prioritize tasks and manage multiple requests simultaneously
Customer-oriented mindset with strong interpersonal skills
Analytical thinking and sound judgment in handling complex situations
Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools

How Would You Stand Out
Experience working in a

📌 Senior Customer Service Representative (Ciudad de México)
🏢 Iff
📍 Ciudad de México