Role purpose
The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams.

Main activities

End-to-end delivery and run support: Provide hands-on support across the full lifecycle (inception → build → test → release → run), flexing between software development, testing, and operational support based on demand.
Product/service ownership: Take end-to-end accountability for a product or service, shaping and delivering the most appropriate technology solutions to meet customer needs across the customer journey.
Direction-setting and stakeholder alignment: Liaise with engineers, architects, and business stakeholders to understand priorities, manage dependencies, and help drive the product/service roadmap and technical direction.
Engineering excellence through automation: Establish a strong digital engineering environment and automate processes to reduce variation and deliver predictable, high-quality code and data (standards, templates, pipelines,



quality gates).
Quality engineering and test automation: Create and maintain technical test plans and evidence (unit, integration, regression, performance as needed) within automated test environments to ensure quality is built in.
DevOps enablement across releases/changes: Support DevOps teams through all stages of release/change with a strong customer focus, ensuring excellent domain knowledge and smooth delivery.
Operational readiness and defect prevention: Work with Ops, Dev, and Test Engineers to identify and address operational issues early (performance, alerting, operator intervention, design defects) throughout release/change.
Incident and problem management: Support identification and resolution of incidents for the IT service, contributing to triage, restoration, root-cause analysis, and preventative fixes as directed by DevOps leadership.
Resilience and recoverability: Ensure service res

📌 Tech SME (México)
🏢 HSBC Global Services
📍 México