A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Corporate
We’re a general, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
About the Role
This is a IT Site Administrator Associate role reporting to the EUC Director for the region.



The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.
What You Will Do
Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
Ensure desktop support internal processes and procedures are adhered to.
Manage incidents/ service requests assigned to them till resolution/ execution.
Handle end user escalation effectively and involve DSS lead accordingly.
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority, high severity issues.
Updating pending tickets with timely, precise and accurate updates.
Following up with end users, if necessary, for closure of pending tickets.
Following up with support groups, if necessary, for closure of pending tickets.
Creating and uploading knowledge article.
Provide

📌 Digital End User Services (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro