IT Support Specialist

Employment Type: Full‑Time
Experience Level: Mid‑Senior

Responsibilities
- Manage Tier 1 and Tier 2 support for hardware, software, and connectivity issues.
- Administer and secure cloud systems including Google Workspace, Microsoft 365, and VPNs.
- Monitor network performance and resolve latency issues to ensure uptime.
- Oversee onboarding/offboarding, user accounts, permissions, and SSO integrations.
- Implement cybersecurity protocols: MFA, endpoint protection, backups.
- Maintain accurate inventory of IT assets and software licenses.
- Write and update knowledge base documentation.
- Collaborate with management to identify vulnerabilities and recommend cost‑effective solutions.

Skills and Qualifications
- Minimum of 2+ years in IT support/helpdesk or systems administration.
- Fluent in English, written and verbal.
- Proficiency in cloud environments (Google Workspace/M365).




- Strong knowledge of cybersecurity trends and industry standards.
- Ability to work independently and within a team.
- Exceptional attention to detail, multitasking, and organizational skills.
- Clear and patient communication with non‑technical staff.

Work Requirements
- Prolonged computer use and technical troubleshooting.
- Secure handling of confidential data.
- Adaptability to changing priorities and processes.

Pay: $10,837.65 - $24,714.82 per month

Application Question(s):
- What are your salary expectations in pesos?
- What is your English level?
- Are you able to work on site or just remote? Location: C. 13 102, entre Avenida Shutan Medina, Residencial Montecristo, 97133 Mérida, Yuc.

Work Location: In person

📌 IT Support Specialist (Mérida)
🏢 Solvo Global
📍 Mérida