About us

One Call is a leading healthcare solutions provider specializing in the coordination of care for injured workers within the Workers' Compensation industry. Through innovative technology, nationwide provider networks, and dedicated customer support, One Call helps ensure injured employees receive timely access to the medical services they need while supporting positive outcomes for clients, providers, and patients.

Position:
Care Coordinator (Customer Care Representative)

Position Summary:
The Customer Care Representative serves as a key point of contact for injured workers, healthcare providers, adjusters, and internal stakeholders. This role is responsible for coordinating medical services, scheduling appointments, maintaining accurate case documentation, and ensuring a seamless customer experience throughout the care process.

Key Responsibilities:
- Coordinate and schedule medical appointments and services for injured workers.
- Communicate with healthcare providers, injured workers, adjusters, and other stakeholders to facilitate timely care.




- Verify appointment availability and identify appropriate providers based on network requirements and client guidelines.
- Maintain accurate and detailed documentation of all case activities in company systems.
- Follow up on scheduled services to ensure completion and resolve any scheduling conflicts or issues.
- Manage multiple cases simultaneously while meeting established productivity and quality standards.
- Escalate complex or urgent situations to appropriate departments when necessary.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Support departmental goals and contribute to continuous process improvement initiatives.

Qualifications Required:
- High school diploma or equivalent.
- Advanced English communication skills (written and verbal).
- Minimum of 1 year of experience in Customer Service, Call Center, Healthcare Coordination, Scheduling, or a related field.
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📌 Customer Care Representative (Doctores)
🏢 ONE CALL MX
📍 Doctores