PSS is a $1.4B enterprise, which provides comprehensive solutions, ranging from enabling processed industry operations to enabling OEMs with our sensors, to making warehouses smarter and improving worker productivity. Collectively, we are innovating and creating value for customers by enhancing their sustainability, resiliency and productivity.

This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

The Customer Experience Exp Professional role ensures seamless execution of assigned large-scale projects, optimizing internal reporting mechanisms, and driving continuous improvement initiatives. By completing thorough testing of new tool enhancements,



the Customer Experience Exp Professional will ensure operational excellence and support the company's strategic objectives. This role is pivotal in fostering a culture of efficiency, innovation, and quality, driving improvements and eliminating no value added/waste activities ultimately contributing to the overall success and competitiveness of the organization.

MUST HAVE
- Bachelor’s degree
- Business fluent in written and spoken English, other European languages represent a plus
- 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
- 2 years of experience with reporting & analytics, knowledge transfer and/or coaching experience
- High level of customer orientation
- Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
- High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
- Process documen

📌 Exp Cust Exp Professional (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí