Welcome to ONE While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology.

ONE's rapidly growing, state-of-the-art contact center in the heart of Cancun is looking for talented, energetic, and motivated call center professionals to join our team If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic, fast-paced environment with exciting growth opportunities, we want to hear from you. Come build your career with ONE and be part of something extraordinary

Resume/CV must be submitted in English

Customer Service Supervisor:
The Customer Supervisor will help hire, train, motivate and supervise call center agents and activities that drive production. By providing our customers and clients with world-class service, the Customer Service Supervisor will ensure that the call center is functioning at peak performance.



This will take place by overseeing the agent’s progress, identifying areas that improve measures of success, answering questions, handling complaints and by providing the ultimate support to your agents on the team and to the clients we serve.

Job Summary:
Key Responsibilities:
- Accountability in assigning tasks.
- Ability to utilize data and measure KPI’s to track performance.
- Collaboration with executive leadership within the call center to set targets and goals for the week, month, and year.
- Motivating your team by providing constructive feedback to improve efficiency.
- Enthusiasm for recruiting and generating new employees leads by gaining referrals and promoting referral campaigns.
- Participation in training and onboarding
- Responsibility in providing new agents with the tools required for success.
- Thorough documentation of any issues that require escalation in reporting.
- P

📌 Customer Service Supervisor (Cancún)
🏢 Cancun Employees
📍 Cancún