About the Opportunity

The Sr. Manager of Global People Services (GPS) for the Americas is responsible for leading day‑to‑day HR service delivery operations across Canada, the U.S., Mexico, and Peru, and for driving continuous improvement in employee and manager support cases. This role ensures the delivery of high‑quality, consistent, and efficient HR services that enhance employee experience while enabling Human Resources to operate more strategically through data, AI‑enabled solutions, and continuous improvement.

The leader partners closely with HR and business stakeholders to implement and optimize standard operating procedures, strengthen service delivery models, and ensure adherence to service level agreements (SLAs).

Responsibilities
- Lead the day‑to‑day General People Services operations across the Americas, executing service delivery priorities and continuous improvement initiatives aligned with business and people needs.
- Provide leadership to the GPS team and collaborate with functional and cross‑functional teams to implement best practices.




- Develop HR service delivery by leveraging Workday, AI, automation, and self‑service capabilities to improve efficiency and user experience.
- Develop service delivery dashboards and operations reporting to identify trends, improve service quality, and support data‑driven decision making.
- Lead the development, maintenance and continuous improvement of knowledge management (SOPs, FAQs, service content) to support consistent service delivery.
- Partner across HR (HRBPs, COEs, GPS) and the business to standardize processes, identify pain points, optimize workflows, and improve end‑to‑end employee lifecycle experiences through processes, policies and guidelines.
- Support the implementation and optimization of a regional service delivery model across the Americas.
- Establish and monitor service level agreements (SLAs), performance metrics, and capacity models to ensure effective resource allocation and service exce

📌 Sr. Manager, Global People Services for the Americas (Lagos de Moreno)
🏢 Driscoll Strawberry Associates
📍 Lagos de Moreno