The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned. * We offer flexibility* We offer a diverse work environment* Futureproof your career with a job in information security* Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment* Diagnose and understand equipment problems* Work with a high degree of autonomy with the ability to test, diagnose and resolve issues* Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues,



and provide customer support by following established processes for service activity reporting and call management* Drive to customer sites to provide service and maintenance* Interact with customer operations staff* Be consistently reliable and timely in all aspects of the position, and display a positive attitude* Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance* Work to continually improve customer relations* Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values* Participate in company sponsored personal development and quality initiatives* Complete all company training and development courses required by Entrust* Develop competency in required applications to confidently use diverse software and systems required by the operation* Assist less experience personnel that require assistance with difficult repair problems* Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement* Associates de

📌 Field Service Technician (Ciudad de México)
🏢 Entrust
📍 Ciudad de México