Responsibilities
- Own and support the reliability of Voice Assistant services and the underlying cloud infrastructure.
- Participate in an on‑call rotation to support production systems outside normal business hours.
- Lead and participate in incident response, including triage, escalation, mitigation, and restoration of service.
- Drive blameless post‑mortems and ensure corrective actions are tracked through completion.
- Work to improve customer experiences by strengthening service availability, latency, stability, and resilience against agreed service‑level expectations.
- Design, implement, and maintain infrastructure as code using tools such as Terraform and Atlantis.
- Manage and extend GitOps and deployment workflows using ArgoCD and related CI/CD tooling.
- Support and improve cloud and container platforms across AWS and Azure.
- Independently manage virtual servers, containers, and orchestration platforms such as Kubernetes.
- Build, refine, and operate automation that reduces toil and improves operational efficiency.




- Utilize and extend existing observability and reliability capabilities, including monitoring, alerting, logging, and diagnostics.
- Review system performance and capacity trends to identify bottlenecks, support forecasting, and improve scalability.
- Troubleshoot complex infrastructure, networking, and application runtime issues across distributed systems.
- Assist with disaster recovery planning, validation, and recovery readiness.
- Contribute to performance tuning and resilience improvements across infrastructure and services.
- Document operational procedures, support runbooks, and engineering knowledge to improve team effectiveness.
- Coach and support other engineers by sharing operational best practices and reliability engineering approaches.

Required Qualifications
- 3+ years of production experience working as a Site Reliability Engineer, DevOps Engineer, Infrastructure Engineer, or Software Engineer.
- Experience working with Atl

📌 Site Reliability Engineer (Centro)
🏢 Pentangle Tech Services | P5 Group
📍 Centro