POSITION SUMMARY
The Sr. Analyst, Process Enablement – Supply Chain provides expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and effective adoption of integral templates and procedures. Act as a dedicated super user for supply chain end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.
RESPONSIBILITIES
- Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
- Owns resolution of service module-specific issues from initial triage through escalation.
- Documents business requirements and assesses process impacts related to service processes.
- Provides updates on solution design, implemented fixes, and functionally resolved tickets.




- Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
- Escalates unresolved issues to ERP Second Level Support on the IT side.
- Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
- Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
- Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
- Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
- Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling m

📌 Sr. Analyst, Process Enablement (Mexicali)
🏢 Vertiv
📍 Mexicali