Overview

Remote - LATAM

Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.

Responsibilities
- Lead assigned accounts, taking full responsibility for their health, growth, and strategy
- Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships
- Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset
- Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status
- Coordinate effective solution delivery with internal teams
- Generate regular reports on key metrics (booked revenue, account health, forecast, placements)
- Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity
- Identify and report with integrity when an initiative is not working, promoting transparency and accountability
- Organize and lead regular client reviews to align objectives,



gather feedback, and detect churn risks
- Deliver candidates ensuring quality and alignment in the selection process

Key metrics / KPIs
- Monthly / Booked Revenue: achievement of set targets
- Placements: number of candidates successfully placed
- Churn Rate: reduction in client attrition

Requirements
- Experience in B2B / Enterprise account management, sales, or customer success roles
- Proven track record in upselling, cross-selling, and strategic account management
- Experience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clients
- Proficiency in English and/or Portuguese
- Availability to travel and meet clients in person

Soft Skills
- Strong commercial DNA: proactive, autonomous, results-oriented
- People person: excellent interpersonal relationship skills
- Builder mindset: ability to create

📌 Account Manager (México)
🏢 Workana
📍 México