Job Description About us- Cognex is the largest, most successful and recognized integral player in industrial machine vision We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrated employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere. The primary responsibility as a Customer Support Engineer will be to provide remote support of Cognex designed systems and solutions to system integrators or direct end user customers. This role has a high degree of customer interface and is expected to provide a high level of customer service and satisfaction. Typical industry applications include: parcel and pallet conveyors, sorters, interfacing with in-motion scales, dimensioners,



label printer/applicators, scanners and sensors and PLC controls software. Our CSEs are often the first call that our customers make when they need support. Our CSEs are relied upon to solve technical issues, exhibit a Customer-First attitude, and persevere until the customer inquiry is resolved. The role will be based in our Guadalajara, Mexico office working on a hybrid schedule - 3 days in the office and 2 remote.
Essential Functions
- Provide technical, professional, front-line customer support by asking meaningful troubleshooting questions, providing clarification on customer questions, directing customer to useful resources, etc.
- Maintain high customer satisfaction level through timely, attentive, and courteous interactions
- Maintain open communication and provide consistent case updates to customer
- Ensure appropriate equipment is in place to set up common use cases for troublesh

📌 Customer Support Engineer (Centro)
🏢 Cognex
📍 Centro