POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well‑known clients. In this role,



you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.

This is an exciting opportunity to work on high‑profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you

Start your career with a growing team that values your potential. With our industry‑leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required We welcome candidates from all customer‑facing industries, including hospitality, retail, and food service.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.

📌 Call Center Representative (Hermosillo)
🏢 MCI Careers
📍 Hermosillo