Retail Store Manager

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

Benefits
- Paid bi-weekly
- Health & Wellness Benefits
- 401k Plan with company match
- Versátil schedule (days, nights, weekends)
- Paid time off
- Tuition assistance
- Associate discounts
- Career pathing
- Development opportunities

Essential Responsibilities
- Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
- Builds an open-door culture in the store by engaging and listening to associates.



Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
- Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
- Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
- Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
- Cascades information to associates and adjusts team priorities to meet goals and commitments.
- Ensures continued alignment and responds effectively to a changing environment.
- Address and administer associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.
- Accountable to ensuring all asso

📌 Retail Store Manager (Saltillo)
🏢 PetSmart
📍 Saltillo