The Implementation Engineer is responsible for overseeing the delivery of complex technical services to customers, managing processes, maintaining customer communication, and executing technical services.

Responsibilities
- Oversee and execute complex technical projects to establish or bolster the company’s position within the customer base.
- Configure and deliver servers for implementations and migrations.
- Set up HA & DR redundancy configurations and deliveries.
- Configure sandboxes and make database changes.
- Collaborate with Customer Success and Project Management to ensure SLAs are met for scheduling and delivering customer events.
- Maintain cohesive records of changes made to customer environments.
- Maintain server setup guides and other process documentation for technical activities.
- Communicate directly with customers to scope and resolve requests.

Qualifications
- 4+ years of experience in technical support, operations, or a similar role within the software industry.




- 4+ years of experience with technical aspects of SecureLink and SecureLink enterprise products or comparable technology.
- 4+ years of experience with Linux, SQL; experience with Bash Scripting and/or Python is preferred.
- Understanding of system, application, and network architectures and best practices.
- Experience in case management and resolution.
- Knowledge of customer service best practices.
- Excellent verbal and written communication skills.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our general centers or client facilities

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexibl

📌 Implementation Engineer (Centro)
🏢 GlobalLogic
📍 Centro