- Build and foster relationships with Mexico servicing carriers domiciled in the US.
- Negotiate rates with carriers, focusing on lanes in and out of Mexico and border cities.
- Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
- Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
- Collaborate with the Mexico Operations Manager to ensure smooth paperwork processes for cross border shipments
- Consistent feedback on market conditions for Account Managers and Leadership
- Hold carriers accountable for established KPI’s.
- Use carrier scorecards to manage and monitor carrier performance.
- Collaborate with carriers and internal teams on continual improvement initiatives
- Assist in inbound/outbound phone calls and emails.
- Other duties as assigned.

PROFESSIONAL
- Maintain a commitment to the mission, vision, and values of EASE Logistics and demonstrate a commitment to high professional ethical standards.




- Problem solve efficiently and using resources available to find the best outcome for EASE, our customers and carriers.
- Ability to work in a fast-paced environment by remaining adaptable and handling change with ease.
- Set expectations/lead by example in all aspects.
- Demonstrate efficient time management skills by being punctual and reliable.
- Display effective communication skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
- Ensure communication and attire are of a professional manner.

TRAVEL
- This position will require travel to the United States. Candidate must be able to travel for training and customer engagements.

QUALIFICATIONS:
Education
- A bachelor’s degree is required

Qualifications
- Experience with cross-border movements, or carrier sales a plus
- Strong English and Spanish skills, both written and verbal, to facilitate clear and effective communication with

📌 Cross Border Operations Manager (Centro)
🏢 Rapido Solutions Group
📍 Centro