Req ID: 139274
Remote Position: No
Region: Americas
Country: Mexico
State/Province: Actual Leon
City: Monterrey
General Overview
Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Analyst
SAP Short Name: ANA
Job Title: Customer Program Management Analyst
Job Code: ANA-OPS-CPM
Job Level: Band 07
Direct/Indirect Indicator: Indirect
Summary
Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource.



May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
Detailed Description
- Participates as a member of a customer focus team and acts as an interface between customers and the team.
- Receives, reviews and monitors status of customer orders.
- Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
- Communicates customer requirements and issues in production meetings.
- Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
- Maintains issues, complaints and corrective action requests for reporting purposes.
- Enters data into database ensuring root

📌 07 - Customer Program Management Analyst (Monterrey)
🏢 Celestica
📍 Monterrey