Customer Support Specialist I at Uber Freight. About the role TP Laser is seeking a Customer Support Specialist to facilitate the management of import and export logistics for Uber Freight in Mexico. In this position, you will be responsible for overseeing transportation and customs operations, ensuring that shipments are delivered accurately, punctually, and in a cost-effective manner. Your role will be crucial in maintaining high standards of customer service and operational efficiency.
Key facts Location: Apodaca, TS 66637, Mexico Engagement: On-site, 8:30 am to 6:00 pm Req #: 1822 Employer: TP Laser, S. de R.L. Team: Uber Freight Mexico Customs
What you'll do
- Engage with clients to provide updates on cargo status and the overall progress of customs operations.
- Coordinate the customs clearance process while ensuring compliance with non-tariff regulations, including tariff fractions, necessary permits, and automatic notifications.
- Inform clients about any changes in shipment status, including damages or discrepancies that may arise.
- Input data related to maritime, air, rail,



terrestrial, and special operation pedimentos into the system.
- Manage the processes of opening and closing consolidated pedimentos efficiently.
- Prepare and organize shipping remittances for various shipments.
- Complete all necessary pedimento documentation in accordance with Annex 22 regulations.
- Maintain accurate databases and generate reports to track shipment progress and compliance.

Requirements
- 0-2 years of experience in the field of foreign trade or logistics.
- A degree in Foreign Trade, Logistics, or a related discipline is required.
- A solid understanding of customs regulations and foreign trade legislation is essential.
- Familiarity with pedimento entry systems is necessary for this role.

Nice to have
- Basic proficiency in English to facilitate communication with international clients.
- Experience with Office 365 applications, including Word, Excel, PowerPoint,

📌 Customer Support Specialist I (Ciudad Apodaca)
🏢 Uber Freight
📍 Ciudad Apodaca