DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Experience Management is DiDi Premier's quality audit function: we measure driver SOP compliance, run service-level assessments,



and generate the data that tells us whether Premier's service standards are actually being delivered on the ground. We sit at the intersection of field operations, enforcement, and driver education — translating audit results into actionable insights that drive program decisions across the organization.

As an intern in Experience Management, you will support the team's analytical and documentation work at a critical moment: Premier is actively building and refining its driver enforcement and education systems, and EM is responsible for measuring whether those systems are working. You will help turn raw audit data into structured analysis, contribute to process documentation, and use AI tools to automate repetitive workflows — freeing the team to focus on higher-order decisions.

This is a hands‑on role with real ownership. You will work closely with Supply Development and Driver Ecosystem, and your outputs will directly inform how we

📌 AI-Driven Experience Analytics Intern (Ciudad de México)
🏢 DiDi Chuxing
📍 Ciudad de México