Hello We are looking for aManaged Service Security Administrators in Mexico.Yourprimary responsibilities will focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers inside these calls.

Essential Functions
- Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
- Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
- Perform any required configuration changes to MSP systems
- Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
- Liaise with customers,



as well as perform effective and timely case resolution.
- Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
- Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
- Follow change management process support by providing clear documentation of planned actions and their status and result.
- Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution.
- Work with cross functional team to deliver secure, stable and supportable infrastructure

Position Qualifications
- 5+ years’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments.
- 2+

📌 Managed Service Security Administrator (Estado de México)
🏢 Turtle Trax
📍 Estado de México