Microsoft Power Platform Site Reliability Engineer

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Role Purpose

This role is responsible for work within the integral Azure Cloud Services team and will be responsible for supporting highly resilient, scalable, reusable and performant Power Platform infrastructure. Reporting to the Power Platform SRE Lead and working across the Azure Cloud Services team, Microsoft and Cyber Security to ensure that the infrastructure we deliver are in a continuous state of improvement. We operate within a cloud native environment and have a mature DevOps Chapter that you will be working closely with to achieve reliability to DevOps velocity.





Main Activities
- You will serve as an SRE champion across infrastructure and application improvements.
- Monitor and manage HSBC Power Platform Foundation platform to enable application deployments.
- Monitor Microsoft service health alerts, product update and share with engineering team and business.
- Conduct root cause analysis for underlying issues and incidents that affect systems performance and availability, identifying and resolving errors to minimize re-occurrence.
- Update support and operational documentation as required.
- Monitor Power Platform support request queue, triage and assign to appropriate engineering team.
- Engineering activities to implement patches and support software package provided centrally.
- Input and make recommendations for improvement of our monitoring and incident response.
- Working with both technical and non-technical colleagues and responsible for ensuring busi

📌 Microsoft Power Platform Site Reliability Engineer (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México