About the Role

As an Associate Digital Customer Success Manager, you will:
- Develop and implement proactive digital programs to help customers maximize value from Thomson Reuters solutions.
- Create automated nurture campaigns that deliver relevant messages to customers via email, in-app, and other channels.
- Use a deep understanding of customer adoption challenges to inform program design and strategy.
- Experiment with AI, automation, customer insights, and data to drive innovation and improve customer outcomes.
- Align customer programs and communications with other teams, including Customer Success, Marketing, Sales, and Product.
- Monitor customer usage data to identify risks and proactively launch targeted engagement campaigns.
- Curate, identify gaps, and provide feedback on educational content to support customer self‑service and learning.

About You

You're a fit for this role if you have:
- 2–4 years' experience in GTM, Customer Marketing, Digital Customer Success, or Product Led Growth within B2B SaaS; digital customer success experience preferred.




- Skilled with customer communication tools at scale (email automation, in‑product messaging, Salesforce, Gainsight, Eloqua, Microsoft 365, Pendo).
- Proven track record in designing and implementing customer engagement programs to drive satisfaction and retention.
- Familiarity with basic graphic design and AI tools/prompts.
- Strong analytical skills and data‑driven approach; comfortable with Excel, Power BI, and Tableau.
- Excellent communication skills and ability to promote programs across teams.
- Project management skills, with the ability to handle multiple projects and meet deadlines.

What’s in it For You?
- Hybrid Work Model: We’ve adopted a versátil hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work‑Life Balance: Flex My Way is a set of s

📌 Associate Digital Customer Success Manager (Ciudad de México)
🏢 Powertofly
📍 Ciudad de México