Clinical Ops Specialist - Future Roles (Mexico)

Updated: Today
Location: Tlalnepantla, MEX, Mexico
Job ID:25107140

This position provides clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. The role collaborates across departments as needed and maintains a working level of query/Excel to support the clinical business.

Job Responsibilities
- Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard and reporting capabilities; respond to customer support inquiries in a timely manner and develop knowledge based on previous inquiries and information shared by business or system experts.
- Participate and/or support new projects for clinical systems or reporting, understanding requirements, process considerations, and collaborating on requested solutions; support testing and validation efforts to ensure quality, including analysis of findings and retesting as necessary.




- Run and disseminate routine reports, updating them based on business feedback or enhancement requests; review changes and update data where required.
- Respond to requests for ad hoc metrics or reporting requests.
- Develop dashboards or customized queries in support of specific reporting requests, partnering with senior team members as needed.
- Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues; collaborate with higher support tiers or senior team members for complex technical or data‑related issues.
- Participate in training efforts for internal and external customers; develop and maintain training materials to ensure user understanding and proficiency.
- Respond to Service Desk tickets routed to the department system queues; keep users and support tickets updated with troubleshooting details and ongoing research progress until reso

📌 Clinical Ops Specialist (Tlalnepantla de Baz)
🏢 Syneos Health
📍 Tlalnepantla de Baz