CRP is hiring a remote Service Dispatcher based in Mexico to coordinate daily field operations for electrical work (with a focus on panel upgrades and related service calls). This role owns schedule execution—assigning crews, confirming customer readiness, coordinating materials/permits status with internal teams, and keeping jobs moving efficiently across California.

Key Responsibilities

Daily Dispatch & Scheduling
- Build and manage daily/weekly schedules for service technicians and crews across assigned territories.
- Dispatch jobs in real time, adjusting for job duration changes, cancellations, emergencies, and traffic/travel constraints.
- Confirm job readiness before dispatch (customer access, scope confirmed, required documents/permits status, materials availability).
- Coordinate same-day changes with technicians, customers, and internal teams to minimize downtime.

Customer & Field Communication
- Serve as the primary communication hub between customers and field teams.
- Call/text/email customers to confirm appointment windows, access instructions, shutoff requirements,



and safety considerations.
- Provide professional updates when ETAs change and reschedule when needed while protecting productivity and customer satisfaction.
- De‑escalate basic customer concerns and route complex issues to supervisors/PMs.

Job Readiness & Documentation Handshake
- Coordinate with permitting/compliance admin teams to verify: permit status, inspection requirements, and any lender/insurance documentation needed.
- Ensure technicians have correct job details: address, contacts, scope notes, photos, equipment needs, special instructions.
- Capture and log field updates: start/stop times, job status changes, required follow‑ups, return trips, and inspection scheduling needs.

Operational Tracking & Reporting
- Maintain accurate job status in company systems (CRM/field service/project management platform).
- Track KPIs such as on‑time arrival, schedule attainment, repeat visi

📌 Service Dispatcher (Baja California)
🏢 Castellan Real Estate Partners
📍 Baja California