We are looking for an experienced people leader to manage and scale our Implementation Coordination function. In this role, you will lead a team of Implementation Coordinators responsible for onboarding new clients and ensuring timely, high‑quality implementations of Customer Enablement products.
What You’ll Do
- Own the successful delivery of new client implementations by leading a team that manages onboarding from project intake through go‑live.
- Establish and continuously improve the implementation process, ensure accurate and timely updates in the implementation tracking system (e.g., Salesforce), partner cross‑functionally to remove blockers, and monitor performance metrics to drive quality, consistency, and customer satisfaction.
- Lead, coach, and develop a team of Implementation Coordinators through regular 1:1s, goal setting, feedback, and performance reviews.
- Recruit, interview, and onboard new team members; ensure role clarity, training plans, and time‑to‑productivity expectations are defined and met.




- Own team capacity planning and workload allocation to ensure coverage, predictable delivery, and effective prioritization across concurrent implementations.
- Establish, document, and continuously improve implementation playbooks, standard work, and quality controls for Customer Enablement offerings.
- Track and report on implementation performance (e.g., timeliness, quality, rework, customer satisfaction); use data to identify trends and drive corrective actions.
- Serve as an escalation point for complex implementations; remove blockers and align internal stakeholders to keep projects on track.
- Partner cross‑functionally with Sales, Customer Success, Product, Support, and other teams to improve handoffs, readiness, and customer communication.
- Ensure implementation tracking systems (e.g., Salesforce) and implementation documentation standards are followed and that updates are accurate, complete, and timely.
- Drive cross‑training and knowledge mana

📌 Manager, Implementation (Ciudad de México)
🏢 Solera
📍 Ciudad de México